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IMPORTANT! If you’re a store owner, please make sure you have Customer accounts enabled in your Store Admin, as you have customer based locks set up with EasyLockdown app. Enable Customer Accounts
Refund policy
**All sales are final and are not refundable.
*Personalized items are not returnable/refundable/ exchangeable under any circumstances.
*Any item that a discount code is used on/ sale items are final sale, we do not replace/discount further for manufacturing defects should your item have one under any circumstances.
*Please check your items upon receiving them. Any manufacturing defects must be reported to The Willow Lane within 7 days of receiving item at thewillowlanesmocks@gmail.com.
You will have 10 days to get your defected item in the mail with provided tracking. We issue returns labels for items with defects only! Should you fail to get your defected item in the mail within those 10 days, your item is no longer eligible for exchange. If we do not have an item in stock to exchange in replace of your defected item, STORE credit to our online store thewillowlane.org will be issued. Please allow 5-7 business days after we receive your item for us to inspect and issue your store credit.
*All returns must be returned in the original packaging along with the tags in tact (within 10 days of receiving) Unwashed and unworn.
*A store credit will be issued upon inspection of said item when it arrives back to us.
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